EZER HOME SOLUTIONS LLC
Hybrid - House Cleaner / Office Assistant
Full Time • Hybrid - US
Responsive recruiter
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Job Description:
This role is designed for someone who wants to grow with Ezer and build experience in both the field and office. Candidates will begin as a Cleaning Specialist II, where they will learn and demonstrate the Ezer Way: Look. Touch. Perfect.
This role is designed for someone who wants to grow with Ezer and build experience in both the field and office. Candidates will begin as a Cleaning Specialist II, where they will learn and demonstrate the Ezer Way: Look. Touch. Perfect.
With strong performance, reliability, and initiative, team members will be considered for advancement to Cleaning Specialist III and/or a hybrid field and office role, with training in scheduling, client communication, invoicing, and daily operations. Applying for this position indicates interest in that growth path; advancement is based on performance and business needs and is not guaranteed.
Responsibilities:
Client Communication
- Answer calls, texts, and emails promptly and professionally.
- Support quotes, services, and scheduling questions; send confirmations and reminders.
- Follow up for feedback and recurring service; maintain positive client relationships.
Scheduling & Job Coordination
- Build, adjust, and confirm daily/weekly schedules for residential and commercial clients.
- Assign jobs based on availability, skill, and location; track team availability.
- Update changes in CRM (Jobber) and keep owners informed of impacts.
Administrative & Office Tasks
- Maintain and update client records; organize digital documents and contracts.
- Support supply checks/restock and internal calendars (meetings, events, trainings).
- Daily invoicing/status checks; log skips, cancellations, and special requests.
Marketing & Sales Support
- Light lead follow‑up and nurture (text/email/phone) to move prospects to scheduled.
- Assist with simple marketing tasks (social posts, email sends, flyers) as needed.
- Keep CRM lead fields current and note conversion status.
Staff Support
- Assist onboarding (documents, schedules, basic systems walk‑throughs).
- Keep clear two‑way communication between the field and office.
- Help coordinate meetings, supply needs, and schedule changes.
Reporting & Tracking
- Prepare simple reports on client feedback, recurring status, and cancellations.
- Track basic KPIs (bonuses, performance, client retention) and daily ops trends.
In-Home (CSIII)
- Lead client walk‑throughs; confirm scope and expectations before work begins.
- Oversee quality control; ensure work meets Ezer standards on every visit.
- Model pace, safety, and detail; mentor teammates on site when paired.
- Communicate updates/issues to clients & office; document notes and photos in apps.
Requirements:
- 1+ year residential cleaning experience; confident with solo cleans.
- High school diploma or equivalent required; associate degree preferred.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Google Workspace, and basic CRM/software systems (Jobber preferred).
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Friendly, professional, and customer-service oriented.
Employment Type:
- Part‑time to Full‑time (25–40 hrs/week).
- Cleanings start as early as 7:00am and end no later than 6:00pm.
- Approximately 40–60% office / 40–60% field.
Benefits:
- Starting pay of $18.00–$24.00 per hour, based on experience!
- Field Perks: Tips on client jobs; daily driver bonus when using your vehicle.
- Office Perks: Incentive program.
- Paid training, leadership development, and career growth
- Premium field supply kit; laptop/tools provided for office work.
- Opportunities for professional growth within the company.
- PTO, referral bonuses, swag, team outings, and so much more!
Join Us:
Be part of a growing, people‑first team that delivers peace of mind at home and in the office. If this sounds like you, apply today and let’s chat about next steps.
Be part of a growing, people‑first team that delivers peace of mind at home and in the office. If this sounds like you, apply today and let’s chat about next steps.
Ezer Home Solutions — Care you can feel. Clean you can see.
Flexible work from home options available.
Compensation: $20.00 - $24.00 per hour
(if you already have a resume on Indeed)